If you have had bad experiences in the past you may not believe me, but there is no better feeling that making sure you are happy from the moment you step onto our lot all the way to the tenth oil change you get from our Service Department.
Yesterday I got a quick email from a customer thanking us for making the process so easy for him and his wife. She is the proud new owner of a 2010 Nissan Rogue and they were in and out within two hours.
Another customer thanked me for providing chat on our website. He is on the phone most of the day with his job so he was unable to discuss details on the phone with me or come in but we found the right vehicle for him and had it waiting when for him when he arrived. Just adding a feature where he could shop during the day without disrupting his work made all the difference.
I can't tell you how much making people happy makes my job worth it.
I want to know how I can make each car shopping or service that much easier for each of you.
Do you need us to bring you the vehicle? Would you rather get service coupons through Twitter?
I want to be the first dealer to provide a real Customer Experience, not just customer service.
.....I am listening:)
lbuzze@gmail.com
704-216-2126
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